If your enquiry is urgent, please call 01892 546000 or 01892 487174. Whilst we check our emails regularly, if you wish to make an appointment or are concerned about your pet's health, it is best to call our reception team rather than emailing.
Opening hours & appointments
The Southborough clinic is open from 8am to 7.30pm Monday to Friday and from 9am to 12.30pm on Saturdays. The Pembury clinic is open from 8.30am to 4.30pm Monday to Friday. Both clinics are closed on bank holidays.
All consultations are by appointment (except for emergencies) - to book, please call 01892 546000 or 01892 487174. If you would like to see a particular vet please mention this when making the appointment. If you find you are running late or are unable to attend, please call to let us know.
We provide emergency cover from 8am to 7.30pm weekdays (excluding bank holidays) and from 8am to 5pm on weekends.
Outside of these hours (and on bank holidays) emergency cover is provided by Vets Now, a dedicated out-of-hours service based at Culverden Vets (11 Culverden Park Road, Tunbridge Wells, Kent, TN4 9RD).
In an emergency call 01892 546000 or 01892 487174 - if both our clinics are closed the answerphone will inform you how to contact our duty vet and Vets Now.
Repeat prescriptions & pet supplies
We keep a large stock of medicines, feeds and pet healthcare products. What's more, our wholesaler delivers to both clinics daily, so if the item you need is not on our shelf we will normally have it by lunchtime the next working day.
All prescription medicines MUST be checked by one of our vets before they are dispensed. We request you give us 24 hours' notice to collect prescription medicines. Furthermore, to meet our legal obligations, patients must usually have been assessed by a vet in the last six months for us to supply a repeat prescription.
If you are interested in joining our team, we invite you to post or email your CV to us. Equally, if you are interested in pursuing a career in animal care or veterinary science we regularly have school pupils and university students gaining work experience with us and are happy to discuss your options with you.
We would just like to mention how pleased we are that we were recommended Dacre House for our GSD who can get aggressive with strangers. After being told by our previous Vet not to bring our GSD in unless its an emergency. It was a breath of fresh air to meet Jane. She is calm and confident...and just gets on with the job in hand...
Words will never be enough for the gentleness and kindness that you had to Rosie during her last few years. Also, the kindness that you gave to me - I know that every person's dog is very special to them but she was such a massive part of my life...(we) were very lucky that you were her vet - we couldn't have wished for a nicer, kinder person.
To all the staff at our vets. Thank you for looking after us both and all the cuddles we get from you. Love, Lily and Ruby.
This small card will, hopefully, convey my sincere gratitude for all the passionate and kind considerations when I brought in my sick cat, Purdy.
To all of you lovely people at Dacre House. Thank you all so very much for the kindness you always showed to Sam. He enjoyed all the fuss you made of him when he came to visit. We are all so grateful to you, for everything. With love...