If your enquiry is urgent, please call 01892 546000 or 01892 487174. Whilst we check our emails regularly, if you wish to make an appointment or are concerned about your pet's health, it is best to call our reception team rather than emailing.
Opening hours & appointments
The Southborough clinic is open from 8am to 7.30pm Monday to Friday and from 9am to 12.30pm on Saturdays. The Pembury clinic is open from 8.30am to 4.30pm Monday to Friday. Both clinics are closed on bank holidays.
All consultations are by appointment (except for emergencies) - to book, please call 01892 546000 or 01892 487174. If you would like to see a particular vet please mention this when making the appointment. If you find you are running late or are unable to attend, please call to let us know.
We provide emergency cover from 8am to 7.30pm weekdays (excluding bank holidays) and from 8am to 5pm on weekends.
Outside of these hours (and on bank holidays) emergency cover is provided by Vets Now, a dedicated out-of-hours service based at Culverden Vets (11 Culverden Park Road, Tunbridge Wells, Kent, TN4 9RD).
In an emergency call 01892 546000 or 01892 487174 - if both our clinics are closed the answerphone will inform you how to contact our duty vet and Vets Now.
Repeat prescriptions & pet supplies
We keep a large stock of medicines, feeds and pet healthcare products. What's more, our wholesaler delivers to both clinics daily, so if the item you need is not on our shelf we will normally have it by lunchtime the next working day.
All prescription medicines MUST be checked by one of our vets before they are dispensed. We request you give us 24 hours' notice to collect prescription medicines. Furthermore, to meet our legal obligations, patients must usually have been assessed by a vet in the last six months for us to supply a repeat prescription.
If you are interested in joining our team, we invite you to post or email your CV to us. Equally, if you are interested in pursuing a career in animal care or veterinary science we regularly have school pupils and university students gaining work experience with us and are happy to discuss your options with you.
We would like to thank you for the excellent veterinary care you have given our pets over the past 25 years. We are soon moving up to the Yorkshire Dales and will miss the warm and friendly atmosphere at Dacre House. Thank you.
Dear Bradley, Winnie and I would like to say thank you so much for your help. Winnie is so much better now, eating everything in sight!
We wanted to thank you all for your help, advice and kindness that you have shown Abby and ourselves over these past, nearly 15, years...thank you again for always being there for her and us.
Dear Bradley, Jane and all the other wonderful staff at Dacre House. Thank you so much for all the fantastic care of Amber, Buttons and Chloe over the last few years...when we have pets again (sometime in the future) we will certainly be back! We will also recommend you at every opportunity. With very many thanks and best wishes.
Thank you so very much for all the expert treatment, wonderful care and kindness Bobby received during his recent illness. Without your knowledge and skills I have no doubt he would not be with us now. Thank you, also, for making me feel so welcome during my visits while he needed to stay with you. You are a truly wonderful team.